Shipping Policy

At Elara Journey, we strive to provide a seamless shopping experience with reliable and timely shipping. Please review our shipping policy for details on shipping costs, delivery times, and handling procedures.

1. Shipping Areas

We proudly offer worldwide shipping to many countries across the globe as we diversify our geographical reach. Whether you’re in North America, Europe, Asia, or beyond, we aim to get your order to you promptly and safely.

2. Shipping Costs

Shipping costs are calculated based on your delivery address, order weight, and the selected shipping method. The shipping fee will be displayed at checkout before you complete your order. We strive to keep shipping costs as low as possible for our customers.

3. Delivery Times

  • Standard Delivery Time: Orders will be delivered within 5 to 7 business days from the date of shipment.
  • Processing Time: Orders typically take 1-2 business days to process before shipping.
  • Delivery times may vary depending on your location, customs procedures, and local postal services.

4. Order Handling

  • Order Confirmation: After placing an order, you will receive an email confirmation detailing your order information.
  • Shipping Confirmation: Once your order has shipped, we will send a shipping confirmation with tracking details, where applicable. Please note that tracking information may not be available for all regions.
  • Packaging: We take great care in packaging your items securely to ensure they arrive in perfect condition.

5. Payment Method

Please note that we only offer cash on delivery (COD) as the payment method for all orders. You are required to pay the total amount in cash directly to the delivery person when your order arrives. We do not accept any other payment methods, including credit cards, debit cards, or online payment systems.

6. Customs and Import Duties

For international shipments, customs duties, taxes, and import fees may apply, depending on the destination country. These fees are the responsibility of the customer and must be paid upon delivery. Please check with your local customs office for more information on any potential charges.

7. Shipping Delays

While we aim to ensure timely delivery, please be aware that unexpected delays may occur due to weather, customs processing, or other factors beyond our control. In case of significant delays, we will keep you informed and do our best to resolve the issue.

8. Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us immediately. We will investigate the issue and assist you in resolving it, either by issuing a replacement or offering a refund, depending on the situation.

9. Changes to This Policy

Elara Journey reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please check back regularly for updates.

10. Contact Us

If you have any questions or concerns about shipping, please reach out to our customer support team: [email protected]