Return and Refund Policy

At Elara Journey, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy. Please read the following guidelines for returns, exchanges, and refunds.

1. Return and Exchange Eligibility

You may return or exchange products within 3 days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:

  • The product must be unused, in its original condition, and in its original packaging.
  • The product must be accompanied by proof of purchase (e.g., order confirmation or delivery receipt).
  • The product must not be damaged or altered in any way.

2. How to Return or Exchange

To initiate a return or exchange, please contact our customer service team within 3 days of receiving your order. You can reach us via:

  • Email: [Your email address]
  • Phone: [Your phone number]

Once we receive your request, we will provide you with instructions on how to return the product. Please note that you will be responsible for the shipping costs for returned items unless the return is due to a defect or mistake on our part.

3. Refunds

Since we only offer cash on delivery (COD) as the payment method, refunds will be processed through the same method. If you return an item that was paid for via COD, the refund will be issued in cash at the time of return.

Refunds will be processed after we have received and inspected the returned product. The refund will cover the full purchase price of the product, excluding any shipping fees (if applicable).

Please note that refunds may take up to 7-10 business days to process after the return is completed.

4. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Products that are damaged by the customer.
  • Products that are opened or used, unless defective.
  • Items that are marked as final sale or clearance.

5. Warranty

We offer a warranty for certain products that cover manufacturer defects or damage within a specific time frame. The warranty details will vary by product and will be outlined at the time of purchase. Warranty claims must be made within the warranty period.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately upon receipt. We will provide instructions for returning the product and offer an exchange or full refund, depending on your preference.

7. Changes to This Policy

Elara Journey reserves the right to update or modify this Refund/Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

8. Contact Us

If you have any questions or concerns regarding our Refund/Return Policy, please contact us at: [email protected].