Terms and Conditions
Welcome to Elara Journey! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.
1. Introduction
These Terms and Conditions apply to all users of the Elara Journey website, including visitors, customers, and those who engage in transactions with us. By using our website or placing an order, you agree to these terms. If you disagree with any part of these terms, you should not use our services.
2. Product Availability
All products listed on our website are subject to availability. We make every effort to ensure accurate product descriptions and pricing. However, we reserve the right to change or discontinue any product or service without notice.
3. Order Process
When you place an order with Elara Journey, you are submitting an offer to buy the selected products at the prices shown on our website. We will send you an order confirmation via email once we process your order. However, please note that the order is not considered complete until we have successfully delivered your items.
4. Payment Method
Elara Journey accepts cash on delivery (COD) as the only payment method. You are required to pay the total order amount in cash to the delivery person upon receiving your order. We do not offer any other form of payment, including online payment methods, credit/debit cards, or bank transfers.
5. Delivery Policy
We offer delivery services to specific regions as indicated on our website. Delivery times may vary based on your location and the availability of the products you ordered. While we strive to deliver orders promptly, we do not guarantee specific delivery dates or times.
6. Pricing and Fees
Prices for our products are displayed on the website and are subject to change without notice. All prices are inclusive of applicable taxes. Shipping fees, if any, will be displayed at checkout. The total amount payable will be clearly outlined before you confirm your order.
7. Return and Refund Policy
At Elara Journey, we want you to be satisfied with your purchase. If there is an issue with your order (such as damaged or defective items), please contact us within [number] days of receiving your products. We will review your request and provide instructions on how to proceed with returns or exchanges.
8. Customer Responsibilities
You are responsible for providing accurate information, including delivery addresses and contact details. Elara Journey is not liable for any delays or issues arising from incorrect information provided by the customer.
9. Changes to Terms
Elara Journey reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website after such changes, you accept and agree to the modified terms.
10. Limitation of Liability
Elara Journey shall not be held liable for any indirect, incidental, special, or consequential damages arising from your use of our services or the products purchased, even if we were advised of the possibility of such damages.
11. Contact Information
For any questions, concerns, or issues regarding your order, payment, or these Terms and Conditions, please contact us at: [email protected].